With over 10,000 attendees¹, of whom 1 in 3 are C-suite executives, Shoptalk² is kind of a big deal in the retail space, particularly for eCom and omnichannel. Everyone who’s anyone was there. From CPGs like Unilever and P&G to big-box retailers like Walmart, Shoptalk brings thousands of retailers and brands³ together for three fabulous days in Las Vegas.

The hot topic was less about making money and more about the qualities consumers want from their shopping experience: customer-centricity⁴. Shoptalk’s agenda focused on four pillars of being customer-centric: customer hospitality, value, inspiration, and reason for being. The idea is that in a tech-heavy world, brands and retailers must use digital and in-store channels to convey these characteristics.

Other businesses were also present, particularly AI⁵, Martech, Fintech, and supply chain tech. Of course, there was discussion on tariffs and how to respond to them, but Shoptalk isn’t just about the keynotes and breakout sessions. Other events occurred offsite and in Mandalay Bay, like pregaming for Lil’ Jon⁶.

Our key takeaways: Budgets are tighter, and companies in the retail space are spending less on technology, vendors, marketing strategies, and research and development. What are they spending on? Retail media⁷ and logistics. That means supply chain optimization and document management.

Check out our no-risk opportunity report to see how we can clear up some of your cash to spend on growing your business. Remember: we don’t get paid until you do.